A little help

Frequently asked questions

Orders, equipment and the details in between.

8 questions

How do I track my order?

Tracking details are emailed after your order ships. Contact us if you need help locating an update.

Order support
How long does shipping take?

Available delivery estimates are shown at checkout and may vary by destination.

Delivery support
Do you ship internationally?

Destination availability is confirmed during checkout before payment.

Delivery support
What is your return policy?

Review the store return policy for the current window, eligibility rules and return instructions.

Return support
Can I change or cancel an order?

Contact support as soon as possible. Changes depend on the order status.

Contact support
How do I choose gear for my trip?

Start with your destination, expected conditions and the specifications shown on each product page.

Explore gear
Where can I find product care instructions?

Follow the care label and manufacturer instructions supplied with your product.

Product questions
How is contact information used?

Review the store privacy policy for details about collection, use and retention.

Privacy questions